My Sophos Clients Aren’t Updating
Here is a list of items to check if you are having issues updating clients.
My Sophos clients aren’t updating:
- Make sure you have correct user name and password Enterprise Manager to connect to Sophos
- Attempt to download packages and check message log for any problems
- Check that update policy is correct in primary server and that credentials are correct
- Change log level to verbose to investigate further on the desktop
- Check that Sophos Sweep is shared
- Make sure routerNT.exe is running
- Telnet to ports 8192-4 on the deskttop. You should be able to connect without errors. This is what RMS uses. You should receive an IOR response on 8192 and nothing on 8193 and 8194.
- Make sure server is listening on right interface: netstat -na | find “819”
- Make sure workstations are reporting to that interface. look in mrinit.conf (in the central installation directory) at parentrouteraddress variable
- Check for packetloss that may cause problems: netstat -s 2 | “Segments Retransmitted”
Sophos includes 24×7 support with every license. If you need assistance, call 888-SOPHOS9.
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