How to recover a Packeteer Touch password


How to log in to your Packetshaper when you have lost the touch password.

To ensure that security is not compromised, this feature works only when you are directly connected to the PacketShaper/AppVantage console port.

  1. Using the provided null-modem cable, attach a workstation or PC to the unit’s port labeled CONSOLE. This cable offers both 9-pin and 25-pin connectors on each end.
  2. Verify that you have configured your terminal emulation program with the following values to communicate with the unit’s console serial port: 9600 bps, 8 data bits, 1 stop bit, no parity, hardware flow control
  3. If you are using a modem connected to the serial port, the modem must be set to: 9600 bps, 8 data bits, 1 stop bit, no parity, auto-answer (usually ATH1 in the standard Hayes command set), and DTR always on (usually a DIP switch setting). Check the modem manual for details.
  4. Power on the unit.
  1. After boot up, immediately after you see “password:” prompt, enter touchpwd= to reset the password.

    What do you do if touchpwd= doesn’t work?

    There is a 30-second time limit for entering the string touchpwd=. Some configurations may be so large and take such a long time to load on startup that the time limit may be reached before the string can be entered. This problem can be worked around by entering Safe Mode. (Configurations aren’t loaded in Safe Mode.)

    To recover the password in Safe Mode:

  2. Follow the above steps, but wait for the terminal screen to display Loading…, then press the Ctrl+A keys simultaneously. If successful, the screen will display .
  3. At the password prompt, enter touchpwd= to reset the password.
  4. You will then be prompted for a new password. Enter a new password.
  1. To exit Safe Mode, reset PacketShaper and allow it to boot normally.

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