PacketCare
WAN Acceleration
| Price | Item | Specifications |
| $540! (was $600) free shipping | Customer Support Program for PS1700-L000M |
Packeteer Customer Support Program gives you 8×5 support and advanced hardware replacement.
The available Packeteer support options are:
- Customer Support Program (CSP)
- Premium Customer Support Program (CSP-Premium)
- Partner Support Program Plus (PSPP)
- Packeteer Software Subscription (PSS)
- Premium Packeteer Software Subscription (PSS-Premium)
Customer Support Program
CSP is available in one-year, two-year and three-year terms and provides technical assistance during local business hours, Monday through Friday. CSP includes next business day advance hardware replacement and Packeteer software subscription. CSP must be purchased within one year of product purchase to avoid a 100 percent list-price penalty, and can be renewed annually.
- 8/5 Phone support
- 8/5 web support M-F
Premium Customer Support Program
CSP-Premium is available in one-year, two-year and three-year terms and includes next business day advance hardware replacement, Packeteer software subscription and 24/7 access to technical help. CSP-Premium must be purchased within one year of product purchase to avoid a 100 percent list-price penalty, and can be renewed annually.
- 24/7 Phone support
- 24/7 Web support
Partner Support Program Plus
PSPP is available in one-year, two-year and three-year terms and includes software upgrades and enhancements, as well as next business day advance hardware replacement. PSPP must be purchased within one year of product purchase to avoid a 100 percent list-price penalty, and can be renewed annually.
- No Phone support
- 8/5 Web support M-F
Packeteer Software Subscription
PSS is available in one-year, two-year and three-year terms and provides easy access to all software upgrades, enhancements, documentation and technical help during local business hours, Monday through Friday. PSS must be purchased within one year of product purchase to avoid a 100 percent list-price penalty, and can be renewed annually.
- Phone support 8/5
- Web support 8/5 M-F
Premium Packeteer Software Subscription
PSS-Premium is available in one-year, twoyear and three-year terms and provides easy access to all software upgrades, enhancements, documentation and 24/7 technical help. PSS-Premium must be purchased within one year of product purchase to avoid a 100 percent list-price penalty, and can be renewed annually.
- Phone support 24/7
- Web support 24/7
