Features

All service options include the following:

• Unlimited 24×7 telephone support
• Access to BlueTouch Online
• Unlimited access to major, minor and maintenance releases of Blue Coat operating system software

• Hardware replacement options including:
• Return to Factory (RTF)
• Same Day Ship (SDS)
• Guaranteed Next Business Day Arrival (NBD)
• Guaranteed 4 Hour Arrival (9×5x4hrs or 24×7x4hrs)

Optional onsite technician to install the replacement hardware at your location (available on selected packages)