PacketCare
WAN Acceleration
| Price | Item | Specifications |
| $540! (was $600) free shipping | Customer Support Program for PS1700-L000M |
The Premium Customer Support Program gives you 24×7 support and advanced hardware replacement.
The available Packeteer support options are:
- Premium Customer Support Program (CSP-Premium)
- Partner Support Program Plus (PSPP)
- Premium Packeteer Software Subscription (PSS-Premium)
Premium Customer Support Program
CSP-Premium is available in one-year, two-year and three-year terms and includes next business day advance hardware replacement, Packeteer software subscription and 24/7 access to technical help. CSP-Premium must be purchased within one year of product purchase to avoid a 100 percent list-price penalty, and can be renewed annually.
- 24/7 Phone support
- 24/7 Web support
Partner Support Program Plus
PSPP is available in one-year, two-year and three-year terms and includes software upgrades and enhancements, as well as next business day advance hardware replacement. PSPP must be purchased within one year of product purchase to avoid a 100 percent list-price penalty, and can be renewed annually.
- No Phone support
- 8/5 Web support M-F
Premium Packeteer Software Subscription
PSS-Premium is available in one-year, twoyear and three-year terms and provides easy access to all software upgrades, enhancements, documentation and 24/7 technical help. PSS-Premium must be purchased within one year of product purchase to avoid a 100 percent list-price penalty, and can be renewed annually.
- Phone support 24/7
- Web support 24/7
